Grievance Redressal Policy

Grievance Redressal Policy

Last updated: 2026-07-30 · Effective from: 2024-06-24

This grievance redressal policy applies to the website, products and services offered under the brand WAAPI App, operated by BETAZEN INFOTECH PRIVATE LIMITED (“we”, “us”, “our”), acting as the business. By accessing or using our services you agree to this grievance redressal policy. If you do not agree, please discontinue use of the services.

1. Purpose

In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we provide a clear mechanism for complaints about content, privacy, billing or our services.

2. Our Grievance Officer

Email: [email protected]
Phone: +917890000199
Address: ASO-432/18, 4th Floor, South Block, ASTRA TOWER, Akankha More, Action Area II, New Town, Rajarhat, Kolkata, West Bengal, 700161, India

3. How to raise a grievance

Submit your complaint with your account details, a description of the issue and any supporting evidence — by email to the officer above, or from the support section of your panel.

4. Timelines

  • Acknowledgement within 24–48 hours.
  • Resolution, or a reasoned response, within 15 days of receipt. Privacy grievances are handled within DPDP Act timelines.
  • A request from a court or government agency to remove unlawful content is actioned within the statutory period.

5. Escalation

If you are unsatisfied with the resolution, reply marking your message “Grievance Escalation”; escalations are reviewed by senior management. Indian users retain the right to approach the Data Protection Board of India or a consumer forum; EU/UK users may complain to their supervisory authority.

Upstream platform terms (flow-down)

WAAPI App delivers its services on technology licensed from the operator(s) below. Your use of our services is therefore additionally subject to their terms and policies, which flow down to you through this document:

  • BETAZEN INFOTECH PRIVATE LIMITED (trading as WAAPI App) — platform operator & technology licensor. Terms · Privacy Policy · All legal documents. Contact: [email protected] · +917890000199. Registered address: ASO-432/18, 4th Floor, South Block, ASTRA TOWER, Akankha More, Action Area II, New Town, Rajarhat, Kolkata, West Bengal, 700161, India.

Where this document and an upstream operator’s policy differ, the stricter obligation applies, and any restriction an upstream operator or a connected channel imposes on your account takes effect regardless of what we have agreed with you. We remain your single point of contact for support and billing; we do not, however, control an upstream operator’s pricing, availability or enforcement decisions.

Governing law & jurisdiction

This document is governed by the laws of India. For operators in India this includes the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection Act, 2019. Where we serve customers in other jurisdictions we honour applicable local requirements, including the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to the extent they apply. Courts at Kolkata, West Bengal, India have exclusive jurisdiction, subject to any non-waivable consumer rights in your country of residence.

Contact us

WAAPI App is operated by BETAZEN INFOTECH PRIVATE LIMITED. For any question about this document, contact us:

Grievance Officer (appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023) — Email: [email protected] · Phone: +917890000199

Data Protection Officer — Email: [email protected] · Phone: +917890000199